Refund policy

Last Updated: 1 September 2026

At Nolaine we want you to be glad you bought it. If something is not right, the return process is short and free of friction.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@nolaine.com with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are still free to return it after delivery under this policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to return it. To qualify, items must be:

  • Unused
  • In their original condition
  • Returned with all original packaging, tags and accessories

Our support team will walk you through the whole process. Restocking fee: $0. We do not charge one.

Return Policy Overview

  • Return Window: 30 days from the day your order arrives
  • Condition: unused and in original condition with all packaging, tags and accessories
  • Easy Returns: our support team guides you through it
  • Restocking Fee: none

Return Costs

Defective or incorrect products. There is no cost to you if the item is wrong, arrives damaged by the carrier, or is defective in any way.

Change of mind. If the wrong item was ordered, it does not fit, or it is simply no longer wanted, the actual return shipping cost is the customer's responsibility. Original shipping costs are not refundable.

How to Return an Item

  1. Contact us. Email info@nolaine.com with your order number and the reason for the return.
  2. Pack your item. Repack it securely in its original packaging with all accessories, tags and documents included.
  3. Send it back. Ship your return using the instructions in your return authorisation email, with the carrier or method recommended there.

Refund Process

  • Inspection: once your return reaches us we inspect the item against the criteria above.
  • Refund timing: after approval, please allow up to 7 business days for the refund to be initiated to your original payment method, subject to your bank or payment provider.

Exchanges

We accept exchanges. If you would like a different size, colour or product, email info@nolaine.com and we will arrange it quickly.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@nolaine.com with your order number. We will investigate with the carrier. If the parcel is confirmed lost we will issue a full refund to your original payment method or send a replacement at no cost to you.

Non Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any change appears on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated version.

Questions?

Visit our FAQ page or contact our customer service team.

Contact Information

Store Address: 10 Melrose Drive, Singapore 358507
Store Email: info@nolaine.com
Store Phone: +6587748714
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (SGT)
We do our best to reply to your e-mail within 1 to 2 business days.