FAQ

Welcome to the Nolaine Frequently Asked Questions page. We are here to make sure your shopping experience is a smooth one. If you need anything that is not covered below, please get in touch.

Question 1: How long will it take to receive my order?

Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated total delivery is 7 to 10 business days. Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Shipping is free on every order within Singapore, with no minimum spend. See our Shipping Policy for details.

Question 3: Where is Nolaine located?

Nolaine is a Singapore based online business offering a curated selection of high quality pieces, with shipping available throughout Singapore.

Question 4: What if I receive a defective product?

Defective items are replaced at no cost to you. Just contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes, there is a 24 hour cancellation window. Contact support as soon as possible and we will stop the order if it has not entered processing.

Question 6: What is your return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is set out in our Return Policy.

Question 7: When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, subject to your bank or payment provider. See our Refund Policy.

Question 8: Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. See our Return Policy for what it covers.

Question 9: How can I contact customer support?

Through our Contact Us page, or directly at info@nolaine.com.

Question 10: Do you ship internationally?

Not at this time. Shipping is exclusively within Singapore.

Question 11: Do you have a physical store location?

No, Nolaine is online only. Running without a storefront is what lets us keep pricing competitive and the range wider.

Question 12: Can I place a bulk order for my business or organisation?

Yes, bulk orders are available. Contact customer support for pricing and lead times.

Question 13: What is the process for exchanging a product?

Exchange instructions are set out in our Return Policy. Email us with your order number and what you would like instead, and we will guide you through it.

Question 14: How can I track my order?

Once your order has shipped you can follow it on our Order Tracking Page. Tracking details are also emailed to you.

Contact Us

Store Address: 10 Melrose Drive, Singapore 358507
Store Email: info@nolaine.com
Store Phone: +6587748714
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (SGT)
We do our best to reply to your e-mail within 1 to 2 business days.