Shipping policy

Last Updated: 18 October 2026

At Nolaine we want the delivery side of your order to feel as considered as the product itself, so our shipping terms are set out plainly below. Shipping is free on every order within Singapore.

Shipping Locations

This shipping policy applies to orders delivered within Singapore and the United States.

Delivery Times

  • Order Cutoff Time: 5:00 PM (SGT). Orders placed after this time are processed the next business day, which can add one day to the estimate.
  • Order Handling Time: 1 to 2 business days, Monday to Friday. Once your order is processed it is handed to one of our carriers.
  • Transit Time: 6 to 8 business days, Monday to Friday.
  • Estimated Delivery Time: 7 to 10 business days.

Delivery times are estimates and can vary for reasons outside our control.

Carrier Services

We work with established carriers which include:

Singapore: SingPost, Ninja Van, J&T Express, DHL Express, FedEx, UPS.

United States: USPS, UPS, FedEx, DHL Express, OnTrac, GLS US.

The carrier selected for your order may vary depending on the delivery destination, package size, and warehouse availability.

Shipping Costs

  • Free Shipping: every order within Singapore and the United States ships free, with no minimum order value.

Delivery Issues

If anything goes wrong in transit, including a delay or a lost parcel, contact our customer service team straight away. We will chase it with the carrier and make sure your order reaches you safely.

Tracking Your Order

As soon as your order ships you will receive an email containing your tracking number. You can follow your parcel on our Order Tracking Page: https://nolaine.com/apps/trackyourorder

Changes to This Policy

We may update this Shipping Policy at any time. Any change appears on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated version.

Questions?

Visit our FAQ page or contact our support team for help.

Contact Information

Store Address: 10 Melrose Drive, Singapore 358507
Store Email: info@nolaine.com
Store Phone: +6587748714
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (SGT)
We do our best to reply to your e-mail within 1 to 2 business days.